Refund policy

Return & Refund Policy

Effective Date: December 18th, 2025

At Bellarue, we want you to love every purchase. If something isn’t quite right, we’re here to help! Please read our return and refund policy below to ensure a smooth and hassle-free process.

Refunds and Redelivery

What happens if there’s an issue with my order?

If you receive an item that is damaged, defective, or incorrect, we will offer either:

  • A full or partial refund to your original payment method (depending on circumstances), or

  • A redelivery of the same item at no additional cost.

How to Request a Refund or Redelivery

  • Email us at Bellerue.shop@outlook.com within 4 days of receiving your order.

  • Include your order number and a detailed description of the issue.

  • Attach clear photos and a short video showing the defect, damage, or problem with the item. Requests without sufficient evidence will not be processed.

Return Shipping

  • Customers are responsible for all return shipping costs, unless the return is due to our error.

  • Shipping costs are non-refundable under any circumstance.

  • To receive return authorization and instructions, please contact us first at Bellerue.shop@outlook.com before sending any item back.

Processing Times

  • Refunds: Once your return is received and verified, refunds will be issued to your original payment method within 10 business days, depending on your bank.

  • Redelivery: Replacement items will be shipped within 2–3 business days after your request is approved.

Non-Refundable Items

  • Gift cards

  • Sale or clearance items (final sale)

Eligibility & Conditions

  • Refund or redelivery requests must be made within 4 days of receiving your order.

  • Returned items must be unused, unworn, and in their original packaging.

  • Refunds requested after the 4-day period or for items that don’t meet the return criteria will not be accepted.

  • We reserve the right to refuse refunds for items not returned in their original condition or that appear worn, used, or altered.

Handling Disputes

If a customer opens a dispute or chargeback through their bank or payment provider without first contacting us, we reserve the right to:

  • Deny future service

  • Block future purchases

  • Provide all supporting evidence (including order confirmation, tracking details, and communication records) to dispute the claim

We strongly encourage customers to contact us first so we can resolve any issues quickly and fairly.

Preventing Abuse of This Policy

To maintain fairness and protect against misuse:

  • All refund or redelivery requests must include photo and video proof of the issue.

  • Only one request per item will be accepted. Duplicate claims for the same order will not be processed.

  • We reserve the right to deny any request that appears fraudulent or does not meet these criteria.

Need Help?

For any questions or assistance, please contact our customer service team at:

Bellerue.shop@outlook.com

Thank you for shopping with Bellarue — we appreciate your business and strive to provide the best shopping experience possible!